Mercy Regional Medical Center Rated 4th in Colo. by Consumer Reports


Mercy Regional Medical Center Rated 4th in Colo. by Consumer Reports


Durango, Colo.—Mercy Regional Medical Center rated fourth among 48 Colorado hospitals in an Aug. 4 report released by Consumer Reports.

The data used in the rating is taken from the hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys administered by the Centers for Medicare & Medicaid (CMS).  The ratings are based only on patient satisfaction survey data and not on the more objective national clinical quality indicators called “core measures.”  The data used for the ratings was collected from September 2007 to September 2008. 

“We’re proud of this accomplishment because it shows that our focus on the patient experience makes a difference,” said Mercy’s CEO Kirk Dignum.  “Mercy is a full-service hospital that cares for a variety of patients who are in the hospital for a variety of reasons.  Most people don’t choose to spend time in a hospital, so the fact that our patients rated Mercy so highly says a lot about the level of care our staff and physicians provide.”

Mercy scored in the 95% - 100% range in the doctor communication and nurse communication categories, and in the 90% - 94% range in room cleanliness.  The discharge instruction score was in the 85% - 89% range, the highest for the category, which was shared by 14 other Colorado hospitals.

Survey measures included communication with nurses; communication with doctors; responsiveness of hospital staff; pain management; communication about medications; discharge planning; cleanliness of the hospital environment; quietness of the hospital environment; willingness to recommend the hospital; and overall hospital rating.

Avista Adventist Hospital, a 114-bed acute care facility in Louisville, shared the fourth-place rating with Mercy Regional Medical Center.  Two facilities also shared the third-place rating.  Of the six hospitals in the four top-rated positions, three have 22 beds or less and one is a critical access hospital.  The facility that was rated number one is a 12-bed, limited service surgical hospital.

Mercy Regional Medical Center is an 82-bed, full-service acute care hospital. As a not-for-profit medical hospital and member of Catholic Health Initiatives, Mercy is committed to improving the health and wellness of the communities it serves. See www.mercydurango.org for more information.

Catholic Health Initiatives is a national nonprofit health organization with headquarters in Denver. The faith-based system includes 77 hospitals; 40 long-term care, assisted- and residential-living facilities; and two community health-services organizations in 20 states. Catholic Health Initiatives ranks as the nation's second-largest Catholic health care system. See www.catholichealthinitiatives.org for more information.